Terms of Use

I. CLIENT TERMS OF USE

Community Response Systems, LLC, d/b/a Team Alert™, an Alabama limited lialibility company (“TA”), welcomes you, as a user and client (“Client ”), to its proprietary TA Panic Button System (“Panic Button System”) and its associated communication related services application (collectively with the Panic Button System, “Services”) subject to these Terms of Use (“Terms” or “Agreement”) and its related Privacy Policy incorporated by reference herein (“Privacy Policy”).

By installing, accessing or using any of the Services provided by TA you hereby expressly acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, as well as any additional terms or guidelines applicable to the specific Services you use, which shall be posted from time to time at TA’s website or any other user interface for such Services. All additional terms or guidelines Applicable to the specific Services, along with the Privacy Policy, shall be hereby incorporated into these Terms. In these Terms, you may be alternately referred to as “you” or “User” or “Client.”

IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE THE PANIC BUTTON SYSTEM OR ANY OTHER SERVICES PROVIDED BY TA.

DESCRIPTION OF SERVICES

The primary function of TA’s services is to allow Client organizations the ability to quickly, easily and simultaneously communicate with and notify multiple parties during events.

The organization and its identified and subscribing users, employees or other points of contact (“Subscribers”) are connected together when an alert is raised so that messages are sent by specific channels of communication selected by the Client (e.g., software, phone calls, text messaging, emails).

This allows the Client’s Subscribers the opportunity to read the alert details and instructions and the ability to participate in a real time chat regarding the event giving rise to the alert. Client’s Subscribers can also simply view system messages to stay informed. Client organization or institution-wide system settings are put in place by the Client and the Client’s designated control users. Subscribers only have access to change their individual contact preferences and information.

TA’s Panic Button System services are NOT intended as a replacement for standard 911 services.

Clients should still contact 911 if they are in need of emergency services and Clients should advise Subscribers of that duty as well.

In addition to the ability to connect participating Subscribers within the Client’s institution or organization, the Client may choose to subscribe to an additional service which will raise alerts to Subscribers and contact emergency 911 or third-party monitoring services. If this service is selected by the Client, by registering for and downloading TA’s Panic Button System on a mobile phone, computer or other device (e.g., mobile phone, smart watch, laptop, tablet or similar hardware systems), a the Client’s Subscribers will have the ability to contact emergency 911, and/or other Emergency Providers, as defined herein below (“e911”), from such device in an emergency situation, through the emergency contacts contained in Client Information as described below. If the Subscriber activates the Panic Button System in the case of an emergency, and the Client has chosen to utilize the e911 service, 911 will be contacted via the contact persons identified on the Emergency Contacts page of the Client Information, which is the information provided by the Client who has authorized Subscriber’s use of the Panic Button System (“Client Information”), The location of Subscriber’s device at the time of such activation (“Location Information”), shall also be provided upon connection to the 911 emergency call center that serves the geographic area from which such call is placed (“Local 911 Call Center”), the participating safety and emergency response services during specific emergency incidents, including without limitation, fire, police, emergency medical, emergency management, campus safety officials and public health services (collectively, “Emergency Service Providers”), and other individual recipients designated by the Client to be notified in connection with each such 911 call (collectively, “Designated Client Recipients”).

All of the above-referenced information associated with Subscriber’s mobile phone or other device, including, but not limited to: address, mobile phone number, Location Information, emails, texts, and any other messages, photos and other information submitted by Subscriber in connection with any activation of the Panic Button System are herein collectively referred to as “Subscriber Information.”

Upon activation of the Panic Button System when using the e911 system, the e911 service will call the first contact listed on the Emergency Contacts on the Settings Page, and if the first contact answers the System will then call 911 and connect the two giving the 911 dispatch center the Location Information identified on the e911 Add-On page. The individual listed as contact will be told the alert name allowing that individual to open their TeamAlert installation and receive alert details to provide to the e911 dispatcher upon connection. This will allow the contact to provide answers to the e911 dispatcher’s questions in real time. If the first contact does not answer, the second contact will receive a call and the same protocol described above will occur. If no contact answers through the third contact, THE SYSTEM WILL NOT CONTACT E911 AND THE PROCESS ENDS.

If the Client is utilizing a third-party contractor for monitoring (e.g., Amazon, AWS, Doctor’s Exchange, Alarmready, Monitor1), when the Panic Button System is activated, the Subscribers will be connected with the third-party contractor who will receive information and connect Subscriber to the appropriate Emergency Service Provider.

YOU, AS A CLIENT, ACKNOWLEDGE AND AGREE THAT BY UTILIZING THE PANIC BUTTON SYSTEM AND ANY OTHER SERVICES, YOU PROVIDE CONSENT TO RELEASE ALL CLIENT INFORMATION TO LOCAL 911 CALL CENTERS, EMERGENCY SERVICE PROVIDERS AND DESIGNATED CLIENT RECIPIENTS IN ACCORDANCE WITH THE SPECIFIC SERVICES OPTED IN AND SELECTED BY SUBSCRIBER. TA DOES NOT GUARANTEE DELIVERY OF ANY 911 CALL OR ANY SUBSCRIBER INFORMATION AND HAS NO CONTROL OVER THE MANNER IN WHICH 911 CALLS ARE ROUTED.

CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT TA IS NOT ABLE TO LOCATE ALL MOBILE PHONES AND THAT THIS ABILITY WILL DEPEND IN PART UPON FACTORS, INCLUDING BUT NOT LIMITED TO:

i. TELEPHONE SERVICE PROVIDER;

ii. LOCAL NETWORK AND SATELLITE COVERAGE;

iii. TELEPHONE SERVICE PROVIDER ACCOUNT LIMITATIONS;

iv. INDIVIDUAL DEVICE SETTINGS;

v. ALLOWED DEVICE LOCATION SERVICES;

vi. DEVICE LIMITATIONS.

CLIENT FURTHER UNDERSTANDS AND AGREES THAT NOT ALL LOCAL 911 CALL CENTERS AND EMERGENCY SERVICE PROVIDERS HAVE ACCESS TO THE SERVICES AND THAT THE SERVICES MAY NOT BE UTILIZED BY LOCAL 911 CALL CENTERS AND EMERGENCY SERVICE PROVIDERS THAT DO HAVE SUCH ACCESS.

TA cannot control the manner in which emergency services are rendered, and therefore cannot guarantee that Local 911 Call Centers, Emergency Service Providers, will utilize Client Information and/or the Subscriber Information in connection with their response to any activation of the Panic Button System.

Only Clients and Client’s Subscribers are authorized to use TA’s Services. All Clients are bound by a license agreement with TA, and agree to use TA’s Services in accordance with the terms and conditions of such license agreement and all Applicable laws and regulations.

CLIENT RESPONSIBILITIES

EACH CLIENT UNDERSTANDS AND AGREES THAT SERVICES PROVIDED BY TA ARE NOT AVAILABLE IN ALL AREAS.

Each Client understands and agrees that it is Client’s responsibility to ensure that the Panic Button System is properly installed, configured, and that all Client Information and Subscriber Information and data is verified by Client and/or TA. It is Client’s responsibility to provide the manufacturer’s recommended and updated minimal supported software operating systems and associated hardware necessary to operate Client’s systems which are being utilized in connection with the Panic Button System.

Each Client understands and agrees that by registering for and downloading the Panic Button System you are agreeing to make your Client Information available to Local 911 Centers, Emergency Service Providers, Designated Client Recipients and Third-Party Providers in connection with each activation of the Panic Button System.

EACH CLIENT UNDERSTANDS AND AGREES THAT PARTICIPATION IN SERVICES DOES NOT CONSTITUTE AN AGREEMENT BETWEEN YOU AND ANY LOCAL 911 CALL CENTERS AND/OR EMERGENCY SERVICE PROVIDERS. YOU UNDERSTAND AND AGREE THAT YOU WILL NOT RELY ON THE SERVICES AS THE SOLE MEANS BY WHICH YOU WILL COMMUNICATE INFORMATION TO ANY LOCAL 911 CALL CENTERS AND EMERGENCY SERVICE PROVIDERS. YOU UNDERSTAND AND AGREE THAT OTHER METHODS OF SUPPLYING INFORMATION TO LOCAL 911 CALL CENTERS AND EMERGENCY SERVICE PROVIDERS ARE AVAILABLE TO YOU, INCLUDING THE VERBAL TRANSMISSION OF INFORMATION OVER THE PHONE WHEN MAKING A 911 CALL. THE SERVICES CANNOT AND DO NOT REPLACE, AND ARE NOT INTENDED TO REPLACE YOUR VERBAL PROVISION OF YOUR MOBILE PHONE NUMBER AND OTHER CLIENT INFORMATION TO THE LOCAL 911 CALL CENTER AND EMERGENCY SERVICE PROVIDERS WHEN MAKING A 911 CALL OR USING ANY OTHER METHOD OF COMMUNICATION. THE SERVICES ALSO DO NOT REPLACE THE NEED FOR YOU TO PLACE A CALL TO 911 IN THE EVENT OF AN EMERGENCY.

YOU UNDERSTAND AND AGREE THAT TA DOES NOT HAVE CONTROL OVER THE NETWORKS, EQUIPMENT OR FACILITIES OF TELEPHONE SERVICE PROVIDERS OR OTHER THIRD-PARTY VENDORS OR PROVIDERS. YOU UNDERSTAND AND AGREE THAT TA DOES NOT HAVE CONTROL OVER EMERGENCY SERVICE PROVIDER EQUIPMENT OR FACILITIES THAT MAY BE NEEDED, USED IN ASSOCIATION WITH, OR INVOLVED IN CONNECTING A 911 CALL TO ANY LOCAL 911 CENTER OR EMERGENCY SERVICE PROVIDER. YOU UNDERSTAND AND AGREE THAT TA DOES NOT HAVE CONTROL OVER EMERGENCY SERVICE PROVIDER’S COLLECTION OF MOBILE PHONE LOCATION INFORMATION, DELIVERING NOTIFICATIONS TO DESIGNATED CLIENT RECIPIENTS OR DELIVERING SUBSCRIBER INFORMATION TO ANY LOCAL 911 CENTER OR EMERGENCY SERVICE PROVIDERS. TA, THEREFORE, MAY NOT ALWAYS BE ABLE TO NOTIFY LOCAL 911 CALL CENTERS, EMERGENCY SERVICE PROVIDERS AND DESIGNATED CLIENT RECIPIENTS OR ENABLE CALLS TO 911 THROUGH THE PANIC BUTTON SYSTEM.

YOU UNDERSTAND AND AGREE THAT TA IS NOT RESPONSIBLE FOR THE ACTIONS OR OMISSIONS OF ANY LOCAL 911 CALL CENTER, EMERGENCY SERVICE PROVIDER OR DESIGNATED CLIENT RECIPIENTS. TA CANNOT GUARANTEE DELIVERY OF ANY CLIENT OR SUBSCRIBER INFORMATION IN CONNECTION WITH ANY ACTIVATION OF THE PANIC BUTTON SYSTEM AND IS NOT RESPONSIBLE FOR ANY INTERACTION OR LACK THEREOF BETWEEN ANY LOCAL 911 CALL CENTER AND ANY EMERGENCY SERVICE PROVIDERS. YOU UNDERSTAND AND AGREE THAT YOU MAY NEED TO PROVIDE THE MOBILE PHONE NUMBER FOR A MOBILE PHONE OR OTHER DEVICE VERBALLY TO A LOCAL 911 CENTER AND ANY EMERGENCY SERVICE PROVIDERS.

YOU UNDERSTAND AND AGREE THAT THE SERVICES ARE PROVIDED FOR CONVENIENCE ONLY. THE SERVICES DO NOT REPLACE DIALING 911 IN THE EVENT YOU REQUIRE IMMEDIATE ASSISTANCE. THE SERVICES MUST NOT BE SOLELY RELIED UPON TO PROVIDE EMERGENCY RESPONSE SERVICES. SUCH EMERGENCY RESPONSE SERVICES CAN ONLY BE DIRECTLY ACCESSED BY PLACING A DIRECT CALL TO 911.

CLIENT IS RESPONSIBLE FOR TESTING THE PANIC BUTTON SYSTEM. TA RECOMMENDS THAT THE SYSTEM BE TESTED EVERY 30 DAYS, AND AFTER ANY CHANGES TO CLIENT INFORMATION OR SUBSCRIBER INFORMATION, DATA, PHONE OR INTERNET SERVICE OR EQUIPMENT.

For instructions on how to test go to your Team Alert control panel and search under Support Documents for Testing Instructions.

Client understands and agrees that TA does not have control over the telephone service and internet service providers which may be necessary for providing the Services and that such failure shall not be deemed to be the responsibility of TA. Client understands and agrees that TA reserves the right to disable Client’s Subscriber’s use of the Panic Button System for any reason, including but not limited to ascertainment that any mobile phone number that is no longer valid or if the location tracking setting on Client’s Subscriber’s phone is disabled or otherwise tampered with in any way. Furthermore, TA reserves the right to suspend, disable or immediately terminate Client or any Subscriber’s use of the Panic Button System if such Subscriber’s acts or pattern of activity interfere or threaten to interfere in any manner with any Local 911 Call Center, Emergency Service Provider or TA’s ability to provide Services to its Subscribers, Clients or Emergency Service Providers.

Client expressly agrees that you will not: