A Success Story in Rehabilitation Clinic Security and Communication

Working in a rehabilitation clinic presents unique challenges. Staff members often face unpredictable situations when providing care to individuals facing addiction.

The Challenge: Ensuring Therapist Safety in a High-Risk Environment

SaVida Health is a leading provider of holistic rehabilitation treatment in the United States. With a team of over 100 skilled professionals, SaVida Health offers behavioral healthcare, counseling, and support services for individuals struggling with alcohol and opioid addiction. Due to the nature of addiction treatment, patients may experience emotional or mental distress. These moments can sometimes lead to challenging situations requiring de-escalation and immediate response.

In the past, therapists at SaVida Health lacked a reliable and discreet way to call for help during these critical moments. This gap in communication and emergency protocols left staff feeling vulnerable. SaVida Health needed a way to de-escalate tense moments to keep therapists, staff, and patients safe.

TeamAlert: A Modern Panic Button for Therapists in Mental Health Clinics

SaVida Health partnered with TeamAlert to implement a cutting-edge panic button system designed especially for therapists. TeamAlert’s cloud-based solution integrates with staff desktops, mobile devices, and hardware buttons. With a single click of a button, staff have a discreet way to call for help in any situation. Mental health counselors can discreetly call for support during a session without alarming the patient.

During active alerts, staff can chat in real-time to coordinate responses and share information during an event.

 

Key Features of TeamAlert’s Panic Button for Mental Health Counselors

• Instant Notifications: Therapists and staff can immediately alert multiple team members or call for emergency help.
• Discreet Alerting: Therapists can quickly de-escalate a situation by tapping the alert button on a tablet, laptop, cellphone, or hardware without alarming the patient.
• Real-Time Communication: A dedicated two-way chat channel enables efficient coordination among staff and responders while the alert is active.
• Seamless Implementation: The TeamAlert system is simple to install and use. With minimal training, staff can quickly learn and use the system.

Learn more about using TeamAlert in mental health environments.

The Results: Enhancing Safety and Confidence for Therapists and Patients

Therapists and staff at SaVida Health feel more confident and safe with TeamAlert’s panic button system.

• Stronger Emergency Protocols: The clinic now has a clear and structured system for staff to call for help.
• Improved Incident Tracking: SaVida Health can analyze incidents, gather valuable data, and update protocols for ongoing improvement.
• Safer Workplace Culture: By prioritizing staff safety, SaVida Health is a more secure and supportive environment for everyone.

 

Looking Ahead: A New Standard for Therapist Safety

TeamAlert has helped create a safe and secure work environment for staff and patients at SaVida Health. SaVida’s proactive approach is a model for other healthcare facilities seeking to enhance safety protocols and cultivate a security culture.

Every healthcare team deserves a reliable and efficient safety solution. TeamAlert offers a customizable and user-friendly solution that empowers staff to respond effectively to any situation.

Try TeamAlert for 14 days to see what a difference it can make.

Empower your staff to handle the unexpected. Contact TeamAlert today to improve safety in your clinic.